Shipping policy
Shipping Policy
Thank you for shopping with us. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Because many of our products are made to order or personalized, processing begins shortly after your order is placed. Once production has started, orders cannot be modified or canceled.
Processing times may be longer during holidays, peak shopping seasons, promotional events, or due to circumstances beyond our reasonable control.
Business days are Monday through Friday, excluding weekends and public holidays.
Shipping Time
After your order has been processed, the estimated shipping time is 7–9 business days.
Estimated delivery time:
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Order Processing: 1–3 business days
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Shipping: 7–9 business days
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Estimated Total Delivery Time: 8–12 business days
Delivery estimates are provided for convenience only and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Tracking information may take up to 48 hours to become active after shipment.
Shipping Delays
While we work hard to deliver orders on time, delivery dates are estimates and may be affected by factors outside our control, including:
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Carrier delays
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Severe weather
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Customs inspections
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High shipping volume
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Holidays
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Incorrect or incomplete shipping addresses
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Other unforeseen circumstances
We are not responsible for delays caused by shipping carriers or customs authorities after an order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided and the package is returned to us, the customer may be responsible for any additional shipping charges required to resend the order.
We are not responsible for orders delivered to an address provided incorrectly by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen, please contact the shipping carrier first. We will gladly assist by providing any available shipping information, but we cannot guarantee refunds or replacements for packages marked as successfully delivered unless required by applicable law.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the product, packaging, and shipping label so we can investigate and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us at: